Global assists with the development, operation and maintenance of the Intelligence Resource Information System providing subject matter expertise in delivering the Intelligence Program Budget Submission and Congressional Budget Justification Books.
Global is a member of the Engility/TASC team to support a Working Capital Fund Business Enterprise providing Cyber Security technical support.
Global is a member of Engility's MOJAVE team supporting the National Geospatial Agency (NGA), an Indefinity Deliver/Indefinite Quantity (IDIQ) contract to provide a variety of security operations support including polygraph support, security specialist support, clinical psychology, counterintelligence support and insider threat analysis to assist NGA in executing its mission to the fullest.
Global provides a full range of support services for the OCELOT program to operate and maintain the capabilities of the OCELOT systems, including data collections and analytics, program management and sustainment of the test, development and production environments. In addition, Global assists with the design, build, test and delivery of enhancements and new operational capabilities. Ocelot is a contract vehicle that provides infrastructure services, help desk support, data factory operations, and systems/services maintenance over a five year period. The work is IT Mission Focused O&M Support with Service Desk, S/W Development, Integration & Testing, Systems Engineering, Configuration Management, Project Engineering, Training, and Technical Writing in a 24x7 Operations environment.
Provides support to customers via various communications (i.e. phone, email, etc.). Answers incoming customer service calls and troubleshoots issues accordingly. Determines nature of customer issues and documents appropriately. Performs administrative level taks such as managing calendars and scheduling meetings. Answers incoming phone calls and routes accordingly and/or documents messages.
Global is a proud member of the Praxis Engineering team support a Working Capital Fund Business Enterprise providing Oracle Database Administration on an Oracle Exadata system and System Administration. On this team, Global maintains several very large databases with real-time ingestion environments. Global provides support for application development using cutting edge graphing technologies and database upgrades, patches and backups for the customer's production environments.
Global is a proud member of the Lenel OpenAccess Alliance Program. As a member of this program, Global is developing solutions to assist Lenel's customers in leveraging the data collected by their systems to further enhance and protect their information technology assets. Global will soon submit their solution to Lenel for their coveted accreditation.
Global is proud to be a member of Infinity's NSA Set-Aside for Small Business (NSETS) contract that enables competitive acquisitions for services from small businesses. Under the NSETS contract, the core competencies Global offers are Program Management, Software Development, Database Administration, System Engineering, and Configuration Management to support the Agency's small business utilization objectives.
Global is proud to provide subject-matter expertise related to cloud computing in the intelligence community, performing a cloud computing suitability assessment using Gartner's proprietary CloudScore framework for the US Government.
Global is a Silver Level member of the Oracle Partner Network.